Please allow 5-7 business days for your order to arrive. We know it takes some patience, but it is worth it. We work with different artists and manufacturers, this is the reason for sometimes long shipments.

If your order hasn’t arrived in the estimated delivery times, please contact us.

If your order hasn't arrived within 21 days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Reach out to us with any questions or queries you have

Email: support@urbantwitch.com

Or you can connect with us on Whatsapp Chat

+91 99999 99999

We don't pick calls on this WhatsApp number - only chat please.

We offer Cash on delivery nationwide

We accept all Major Credit Cards: (Visa, Mastercard, Discover, Amex and also Paypal) 

All UPI payment providers

We have a 10-day replacement policy, which means you have 10 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT

We only accept returns if the product you received:

• Is in a damaged condition
• Is missing parts
• Is a different product than the one you ordered

To start a replacement, please send us a message on WhatsApp: +91 XXXXX XXXXX